We comprehend your frustration, and sincerely apologize with the inconvenience. We’ll be in contact with you shortly To find out more.
At last following a month bought a solution. They sent the exact same crew to repair it and in many cases they recognized it absolutely was An even bigger difficulty. Empire despatched again a 3rd celebration inspector. Obviously the ground is lousy. They did lots of faults putting in it. Edges are peeling off. Boards are so separated it which you can see The underside boards. I've shed socks, my kids experienced ripped dresses (kids crawling) and so on. We don't desire to cope with Empire any more. They can be using the services of people that do not really know what They're doing almost certainly to save some cash. But This is actually the 2nd time. Lousy installations leading to bad floors. Should be contacting and calling them to obtain solutions etcetera. We wish our a refund. We don't want to handle them anymore. Awful practical experience!!! They may be only supplying to interchange it all over again. We don't believe in them any more. We'll see when And just how this will almost certainly finish. I am waiting for the supervisor who's purported to connect with me today. I'll preserve updating.
I nonetheless locate it very disturbing how this set up team of yours could have carried out this kind of an excellent job on the two upstairs rooms and totally screwed up the rest of the household.
We sense your frustration and are disappointed to hear that you're feeling this way. Make sure you e-mail your issues and account information to customersupport at empire-today.com, and mention Corporate Headquarters in the subject line so we may additional aid you.
The bathtubs are stuffed with factors, We've got moved home furniture and anything we have to make sure that they might set up our carpet TODAY. We been given a connect with at eight:30 AM this early morning they were outside of inventory on our carpet and would not have the ability to appear for one more week. Absolutely UNACCEPTABLE. Will not use this enterprise.
Thank you for bringing your considerations to our notice. We’ve acquired your email, and we’ll be in touch with you Soon to debate your carpet worries.
Remember to electronic mail your in-depth fears and purchase information for example: phone number and street deal with to customersupport@ empire-today.com. We stay up for Listening to from you.
I wanted to talk to a "boss" so I figured I must stay at stake for more than one hour. To my shock, in a few minutes I had a empire today review "Reside" person on the other end.
The installer tells him an individual took the extra applications from the truck. Is always that our small business? You come to a position prepare at all times for all events. We are shelling out some huge cash and you need to ensure you contain the gear you'll need.
June 20, 2018 at four:34 pm In excess of a calendar year back, I financed new carpet with “Empire Today” for my home. Every thing was fantastic until 12 months right after funding this carpet I recognized that my carpet was wanting extremely old and had numerous wrinkles in different parts of my residence. After i financed this carpet I had been told by the product sales person who my carpet are going to be included by a lifetime warranty if everything ended up to occur. I known as “Empire today” and I spoke to a person who then informed me that my carpet guarantee expired and when my carpet must be re-stretch I will need to buy that. I requested to talk on the manager who reported that she'll charge me $199.00 to extend my carpet, so I told her alright. Following that, a Contractor from “Empire today” arrived to my residence to extend the carpet, he appears to be like at my carpet and suggests to me “sorry we are unable to stretch this carpet because it was done incorrectly from the start and we will require to re-do the complete carpet in your house to fix the condition. So the following company working day I phone Empire today and asked for to talk to some supervisor who advised me that in order to correct the condition I will need to pay for $seven-hundred.
It is a disaster!! I had been supposed to be web hosting a party tomorrow and I have a barely furnished lounge with broken carpet just type of laying there!
– Installation working day two: The performs have been extraordinary and labored incredibly really hard. It absolutely was crystal clear they did not choose to return A further day however, and wound up finishing all over 9:30 PM, which was A significant inconvenience to might household with two younger children.
August sixteen, 2018 at 6:eleven am We have experienced Empire put in carpet for our home more than the many years. I referred to as in seven/2018 for carpet repair as my Pet dog scratched up a little portion our grasp bedroom carpet. Initially, Once i called, the agent claimed that somebody would get in touch with with 24-48 several hours…took about a 7 days. The moment contacted, Empire mentioned somebody from other Office would get in touch with….no call. I finally acquired a hold of some a person Nearly four-5 weeks later on!! Lastly, I believed we created development..not! The sales particular person, immediately after many email messages back and forth which includes shots of space needing mend, a date was scheduled to the “repair”. I had been told to filter overall area (couldn’t realize why whole area required cleared out for patched/repair service and questioned it quite a few periods). Service was scheduled, room totally filter, and also been given reminder phone working day right before. Effectively, working day of appointment, I used to be called and instructed they'd to reschedule. I used to be exceptionally upset and referred to supervisor, Tim, who was Unquestionably no aid and “could do absolutely nothing over it”. I demanded to talk to his outstanding, Robert.
The installer kept saying he required to get back again to Va Seashore, they wished to get residence ahead of it obtained dim. Unacceptable. I have two Children in your house without kitchen area for a longer time than predicted, lengthier than required! I would like One more crew out at my residence to complete this career and to complete it with excellence!